Delivery Fees

Delivery fees are based on the final total of your order:

The cost of delivery includes the courier as well as the insulated packaging and ice to keep your meals safe until you get home

We deliver to most suburbs of the Central Coast, Newcastle & Sydney. You can check your suburb here

I'm sorry if we don't deliver to your suburb. There are some suburbs within postcodes that our courier has excluded to ensure they can guarantee delivery within the same day. 

If we don't deliver to your suburb, consider delivery to your work, family or friends.

Our friendly couriers will deliver your meals on Monday. Delivery day will move to a Tuesday where Monday is a public holiday.

Delivery time estimates

Central Coast: 8am-5pm

Newcastle: 8am-6pm (clearly marked business addresses are prioritised for before 5pm, but not gauranteed)

Sydney: 1pm-7pm (normally completed by 6pm, clearly marked business addresses are prioritised for before 5pm, but not gauranteed)

Tracking

At this time, we do not have online tracking or notifications for delivery.

What if I'm not home for delivery?

Please leave delivery instructions when you order of a cool, shaded location to leave your box. It will be left by your front door if you're not home. Your meals will arrive in an insulated box with ice to keep them safe until you get home. 

Delivery packaging

Your meals will arrive in an insulated box with ice or a recycled styrofoam box with ice to keep them safe until you get home.

For most Central Coast customers, we will recollect your box on your next delivery. Suburbs from Wyong through to Doyalson are delivered by courier and will not be recollected. Please recycle your delivery packaging.

Sydney & Newcastle - As much as we would love to recollect your delivery packaging, our courier is unable to do so. Please recycle your delivery packaging.

If you live in an apartment building, it is important that you leave delivery instructions for the driver to make delivery easy for them. Including, but not limited to:

• Passcode for gates or doors
• How to buzz your unit number or a neighbours if you have an arrangment with them
• Building number/name
• Brief description of entry way location

Please note that we do not have online tracking or notifications for delivery.

Drivers are required to buzz your apartment, if you provide access, they will leave your box inside the foyer. If you do not answer, your box will be left outside the entryway doors. Please be aware that drivers are not required to enter the building and bring delivery to your apartment door.

Drivers are also unable to call on approach as they're not permitted to use mobile phone devices whilst driving nor have they been provided with one to do so.

We work in a weekly cycle. Order by midnight Sunday for Monday delivery (Tuesday when there is a public holiday). 

That means whatever day you order, your meals will be delivered on the NEXT monday on your calendar. E.g. If today is Tuesday, your meals will be delivered in 6 days time on Monday. If today is Sunday, your meals will be delivered tomorrow, on Monday.

What happens on public holidays?

Where a public holiday falls on a Monday, our delivery day will change to Tuesday. This normally also means you get an extra day to order for the week with orders closing midnight Monday. If a public holiday falls on any other day of the week, our weekly schedule isn't disrupted.

No. We love to keep things as simple as possible. We offer a buy-as-go service that is as flexible as you are. You can order once a week, fortnight, month or year. It's totally up to you.

We set ourselves up this way because we personally don't like being locked in to anything. We understand that plans change and sometimes you just need a few healthy options in the freezer on those busy days/nights when making dinner is the last thing on your mind.

We allow you to choose whatever meals you like to suit your tastes, diet and personal preferences. The control is all in your hands.

We do have a minimum order online of $50. You can purchase single meals from our Erina store 7 days a week.

Our menu changes frequently so we don't have the ability to repeat orders automatically. The overwhelming majority of our customers find that they want to choose their meals each week and have the ability to only order what they require for that week.

Central Coast: If you receive a delivery box with a return sticker on top, please leave your old box out for collection on your next delivery date. We service most of the Central Coast with our own drivers so we are able to recollect your box. All suburbs north of Tuggerah & The Entrance North are serviced by an external courier and cannot be recollected.

Sydney, Newcastle & northern Central Coast: You can recycle and dispose of your packaging:

Gel Packs - If you won't reuse these, you can tip out the contents and recycle in soft plastic recycling that your council offers.

Wool Liners - Remove wool from liner. The liner is soft recyclable too. The wool can be placed in your compost bin/green bin. Another use for the wool liners is as a mulch alternative in the garden.

Boxes - These can placed in your recycling bin

As much as we would love to recollect all of your delivery packaging, it isn't a viable option.

NDIS Meal Delivery

1. Does Activate Foods offer NDIS meal delivery?

Yes we do. However we aren't a registered provider.

2. How does it work?

We work with NDIS customers who are able to order online and pay for the meals in full. The participant is responsible for being reimbursed by their plan manager or NDIS. We will provide an itemised NDIS receipt after you have ordered, which you need to request.

You are responsible for confirming that your plan will cover meal delivery and you can be reimbursed prior to ordering.

3. How do I get an itemised invoice?

After you order online, you will receive an automatic receipt. Please hit reply to this email and request an NDIS invoice. These are produced on Tuesdays each week.

4. Can I just pay my contribution and Activate Foods invoice my plan manager for the rest?

I'm sorry, we don't offer split invoicing. You are required to pay for your order in full and look after being reimbursed.

6. Can you provide a quote?

Yes we sure can. Please email info@activatefoods.com.au with your name, address, NDIS number and how many meals per week you'd like delivered.

6. I have more questions, who can help me?

Please email Megan at info@activatefoods.com.au or call Megan on 0404491718

Home Care Package Meal Delivery

1. Does Activate Foods offer Home Care Package meal delivery?

Yes we do. However we aren't a registered provider.

2. How does it work?

We work with Home Care Package customers who are able to order online and pay for the meals in full. The participant is responsible for being reimbursed by their plan manager. We will provide an itemised HCP receipt after you have ordered, which you need to request.

You are responsible for confirming that your plan will cover meal delivery and you can be reimbursed prior to ordering.

3. How do I get an itemised invoice?

After you order online, you will receive an automatic receipt. Please hit reply to this email and request an HCP invoice. These are produced on Tuesdays each week.

4. Can I just pay my contribution and Activate Foods invoice my plan manager for the rest?

I'm sorry, we don't offer split invoicing. You are required to pay for your order in full and look after being reimbursed.

5. Can you provide a quote?

Yes we sure can. Please email info@activatefoods.com.au with your name, address and how many meals per week you'd like delivered.

6. I have more questions, who can help me?

Please email Megan at info@activatefoods.com.au or call Megan on 0404491718

We offer both fresh & frozen meals. You can see which meals are fresh and frozen a few different ways online, but the easiest is to use the categories in the main menu.

We don't recommend freezing fresh meals unless you won't eat them in time. The quality of fresh meals on reheat is best from fresh. Try ordering a mix of fresh & frozen meals if you think you may not eat them in time.

We offer both fresh & frozen as there's something we hate more than anything, it's food that goes to waste.  Plans change so we want to make sure we offer a flexible range of products that prevents food waste and wasting money.

Each meal has heating instructions listed within the product online & also on the label when you receive it. Simply click on the meal > Heating & Storage Instructions. 

Single Serve Meals

For fresh meals, generally meals will take 2-3 minutes in microwave if they require heating.

For frozen meals, to avoid overheating, we recommend you allow meals to defrost in fridge overnight prior to heating. This ensures that the vegetables don't over cook.

As every microwave is different, we recommend you heat meals for 2 mins then give it a stir to determine if it requires more heating. If it does, do so in 1-2 min intervals depending on your microwave power level.

Can I reheat single serve meals in oven?

Yes but you need to transfer meal to an oven proof dish & cover. Our containers are not oven proof.

Family Meals

Each meal has heating instructions listed within the product online & also on the label when you receive it. Simply click on the meal > Heating & Storage Instructions. 

For some meals there are multiple ways you can reheat. Online has more detailed instructions than your label.

Yes. We make just about everything in house and anything we do buy in is gluten free. Our kitchen is entirely gluten free so there is no cross contamination risk. Our staff also are unable to bring in any gluten containing foods for thier own consumption during thier breaks.

We recognise that having coeliac disease makes it very difficult to eat our or buy ready made food. We've been operating since 2016 and have a strong & loyal base of customers with coeliac disease.

Food allergies are always tricky to navigate, especially if it's something new to you. In the Activate kitchen, the only allergen that isn't present is gluten.

We have a wide range of meals that may not include your allergen, but please be aware that other allergens are present in our kitchen. If you have a serious reaction to your allergen (other than gluten), we do not recommend consuming our meals due to the cross contamination risks invovled.

We make a range of dishes in our kitchen so we can not 100% guarentee any products sold are completely free from any other allergens.

Our chicken & beef is halal certified. Our lamb is not.

You can walk in store 7 days a week to purchase meals, no online order required. Our store is located at:

 2 / 222 The Entrance Rd, Erina

We're on the corner of Penrose Cresent & The Entrance Rd. Parking is available on Penrose Cr.

We recommend putting Penrose Cr in your navman as they usually send you past us in to the IGA carpark behind us.

Yes you sure can! The easiest way, is to simply walk in store 7 days a week. We have a large range of fresh and frozen meals.

We make fresh meals on Friday, Saturday & Sunday so for the most fresh varieties, we recommend coming in store Sunday, Monday or Tuesday.

Alternatively, you can place an online order for pick up on Monday. 

Please note, online orders are only available for pick up on Monday. If you need meals sooner, please walk in store to purchase.

Sometimes mistakes happen, after all we're all only human. But we're commited to finding a suitable resolution for you when there's a hiccup in your experience. As a small, family run business, we want to ensure you have the best possible experience, every time.

If you ever have a concern, please reach out to us by email at info@activatefoods.com.au and we'll get back to you shortly. If your problem is urgent, please call us on 02 6189 2102.

Orders will be delivered on the next Monday on your calendar. So if today is Monday, you'll receive your delivery next Monday. (This will change to a Tuesday when there is a public holiday). You don't have to be home to receive delivery, provided there is somewhere safe to leave it.

Please note there is no online tracking or notifications for delivery.

Delivery Times

Central Coast: 8am-5pm

Sydney: 1pm-7pm (normally completed by 6pm, business addresses prioritised for before 5pm (not guaranteed)

Newcastle: 8am-7pm (normally completed by 6pm, business addresses prioritised for before 5pm (not guaranteed)

Your order will arrive in an insulated box with ice. Your meals will stay safely cold in the box well in to the evening, however it's always best to put them in the fridge & freezer as soon as you can.

If you live in an apartment building, it is important that you leave delivery instructions for the driver to make delivery easy for them. Including, but not limited to:

• Passcode for gates or doors
• How to buzz your unit number or a neighbours if you have an arrangment with them
• Building number/name
• Bried description of entry way location

Please note that we do not have online tracking or notifications for delivery.

Drivers are required to buzz your apartment, if you provide access, they will leave your box inside the foyer. If you do not answer, your box will be left outside the entryway doors. Please be aware that drivers are not required to enter the building and bring delivery to your apartment door.

Drivers are also unable to call on approach as they're not permitted to use mobile phone devices whilst driving nor have they been provided with one to do so.

If you haven't left delivery instructions, please email info@activatefoods.com.au to add these in for you.